Client Interview Testimonial: Kotirinki

Joni Lappalainen, CEO, Kotirinki Oy:

“We received reinforcement for our board when Jarmo Lumpus joined through the recommendation of HTGP Advisor. Jarmo holds two different roles at Kotirinki: he has been part of Kotirinki’s board for just over a year, and at the same time, he has been working with us as an advisor.

Jarmo is involved in strategic work, both in system development and in achieving growth goals. He knows where we are heading, and his contributions are very comprehensive, focused on achieving our objectives.

Jarmo has been involved in the development of the platform, initially in its launch and in building the processes. He was also part of the recruitment process when Kotirinki hired its CTO. We have a close working relationship with Jarmo, and we are in touch with him almost weekly.

Jarmo supports me as CEO, as well as our entire development team, in managing growth. We get to exchange ideas, and the whole team benefits from his sparring and advice. We are all very satisfied with Jarmo’s versatile dual role and the contribution he brings through his expertise and skills. This allows us to leverage Jarmo’s expertise in our strategic focus areas at Kotirinki. The collaboration has been excellent.”

“It’s wonderful that we’ve been able to enter this collaboration, which includes sparring, mentoring, encouragement, and being a shoulder to lean on — exactly what we need at this moment. Jarmo complements our board very well.”

Joni Lappalainen, CEO, Kotirinki

About Kotirinki:

Kotirinki is a Finnish company founded in 2002, specializing in home services that make people’s daily lives easier: home cleaning, domestic help, and home care.

For the past 10 years, we have operated under a unique micro-franchising model, which means our business relies on local small entrepreneurs. We do not employ any cleaners or caregivers; instead, each of our service providers is an independent local small business owner.

Kotirinki entrepreneurs have the freedom to influence their own workload and working hours, and their income is significantly higher than the average in the cleaning and caregiving sectors. Our trained entrepreneurs are highly satisfied and committed to their work, which, in turn, results in exceptionally high customer satisfaction.

Currently, Kotirinki entrepreneurs operate in 70 locations, supported by Kotirinki’s service center in Hämeenlinna.